Question 1

What is Alex Voice AI?

Accepted Answer

Alex Voice AI is as your super human professional assistant! It's is an advanced AI Voice Agent designed specifically for property management companies in Austria specifically and the DACH region in general. Think of it as your intelligent, 24/7 virtual call center operator, capable of answering multiple calls at once, understanding and responding to tenant financial or contractual inquiries, scheduling maintenance visits and most importantly, freeing up your human team for more complex tasks.

Question 2

How does Alex actually work?

Accepted Answer

With deep integration into your CRM, Alex uses sophisticated Artificial Intelligence to understand what people say, just like a human. It's a smart software program that listens to tenant questions, and then uses a powerful LLM tools together with a knowledge database built specifically for the client with pre-trained data, and data that has been uploaded by client, that enables it to provide instant, accurate answers based on the information it learns about your properties and use cases. It speaks in a natural, human-like voice.

Question 3

What kind of questions can Alex answers?

Accepted Answer

Alex is incredibly versatile! It can handle a wide range of common questions, such as financial issues, lease or contract issues , maintenance issues, ask for property availability or even report an emergency (god forbid). It's trained to address most routine inquiries quickly and efficiently and can be also pre trained for specific questions that meets every client's needs.

Question 4

Will Alex replace my human customer service team?

Accepted Answer

Not at all! VREE AVI is designed to support and empower your human team, not replace them. It takes over the repetitive, time-consuming calls, allowing your staff to focus on complex issues, build stronger tenant relationships, and handle situations that require empathy and personal attention. It helps your team achieve more.

Question 5

How difficult is it to integrate Alex with our existing systems?

Accepted Answer

Integrating Alex is surprisingly straightforward. Our team specializes in seamless integration with common property management software. We handle the technical setup, ensuring Alex quickly learns about your specific properties and tenants, becoming fully operational with minimal disruption to your current workflow.

Question 6

Can I add data to enrich Alex with more knowledge?

Accepted Answer

Absolutely. Go to your account and click on the "Upload New Data" option. You will be able now to add documents (Word, PDF and PPT) to the knowledge base so Alex can use it to answer questions by your clients.